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Returns & Exchanges

We pride ourselves on only selling true to image products. However, if you believe your product is faulty, you have received a different item to the one you ordered, or you feel an exchange is justified, please send images and details to:
ilove@familyjewels.boutique within ten days of your order arrival.

Please check your chosen products thoroughly for Materials, Stones and Sizing before you checkout as we are not responsible for mistakes made in this process.