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International Shipping

Destination Courier Type Rate Notes
Indonesia Courier Post Free shipping 2-4 Business Days
Please allow extra time for rural delivery
Worldwide DHL & FedEx $35 USD DHL & or FedEx ship, or free over $200 USD. 5-8 Business Days

 

Notes:

  • Purchases over $200 USD will not be charged international shipping costs
  • $35 USD is the flat rate for international postage regardless of parcel size, number of items or weight.

You will also receive an invoice with your order, please reference this order number if extra correspondence required.

For any questions regarding your order please email "support@familyjewels.boutique".

 

STOCK AVAILABILITY:

All purchases are individually made to order.

There are no two pieces exactly the same and your order is made custom especially for you.

Please allow five business days production time for 925 sterling silver and eight business days for vermeil 18 carat gold pieces.

 

DELIVERIES WITHOUT SIGNATURE:

Should you request to have your order delivered without signature, please leave a note for our care team in your order notes.

We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorized delivery to be left unattended at your shipping address.

 

INTERNATIONAL TAXES + DUTIES:

Please keep in mind that International orders may be subject to local taxes or duties. The payment and knowledge of these charges that may apply to your purchase is not the responsibility of The Family Jewels, to which we have no control over.

 

INTERNATIONAL CUSTOMS HOLDS:

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with them directly.

 

EXCHANGES:

Please make sure you are certain of the sizing and individual pieces you are purchasing as we do not accept exchanges for change of mind or sizing error on your part.

 

RETURNS:

Please be aware that we do not accept refund requests for online purchases due to a change of mind, while in-store purchases are non-refundable also. If you wish to initiate a return, kindly reach out to us via email at "support@familyjewels.boutique". We do have a life-time warranty with all our creations, to cover any manufacturing faults. We are not responsible however for general wear and tear or how you've used and treated your jewels. You will need to provide ample proof through photos and descriptions.

Once your item is returned, we will replace it with a brand new version of the same product.

 

JEWELLERY WARRANTY:

Our jewellery is backed by a life-time warranty from the date of purchase. Proof of purchase is mandatory when returning items for replacement as well as proof of issues or faulty products.

 

REPAIRS:

At The Family Jewels, we are dedicated to ensuring your pieces stand the test of time. If you discover a manufacturing fault anytime after your purchase, we will repair the item at no cost under our warranty policy.

To initiate a repair, please email "support@familyjewels.boutique" with clear images of the fault, a detailed description, and information about how the item has been cared for, along with your proof of purchase. Our dedicated care team will promptly review your request and get in touch with you.

Please note that general wear and tear, tarnishing, and items that are bent or out of shape due to regular use are not considered manufacturing faults.

 

GOLD PLATED:

All earrings, necklaces and bracelet are plated in 2.0 micron 18k gold with anti-tarnish galavanic coating for extra strength. Rings are plated in 3.0 micron 18k gold also with anti-tarnish galvanic coating for extra protection due to rings receiving heavier wear.

Microns refers to the thickness of the gold layer coating the jewellery. Higher microns result in a thicker, hardier and more resilient plating.

All The Family Jewels gold plated jewellery has a 925 sterling silver base.

 

ORDER CANCELLATIONS:

We do not accept order cancellations. Please be sure of your purchase, sizing, particular product etc.